Delivery and returns

Information on Christmas Delivery can be found on our Christmas Delivery Dates page.

We will endeavour to send your purchases out within two working days of receiving your order, so you should normally receive your order within 10 working days.  However, there may be circumstances outside our control that delay your order, especially if you order from outside the UK so please allow up to 30 days for the goods to arrive.

Returns

If you find the goods unsuitable or you are not totally satisfied, providing you return the goods to us within 10 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund.

You will be required to arrange and pay for the return; the item(s) should be well packed and clearly labelled and you should enclose your name, address and order number with the return.  Unfortunately, refunds are not able to be issued in person.

Please return your item(s) to:  

Swansea Shop Returns Department
West Glamorgan Archives Service
The City and County of Swansea
County Hall
Oystermouth Road
Swansea
SA1 3SN

It is your responsibility to obtain proof of postage because we do not compensate for damaged or lost returned parcels.  You will be responsible for the cost of returning cancelled or unwanted goods.

 

2 thoughts on “Delivery and returns

  1. Hello,

    I’d like to buy a copy of SWANSEA – A PHOTOGRAPHER’S DREAM but your web-store won’t let me because it won’t give me a postage option.
    I guess this is because I’m in Australia (Melbourne).
    Is there any way you can help me as I ‘d really like to get a copy for my mum. My parents left Swansea in 1964 (I was born a few months later) and I think she’d really like this book.

    Cheers,
    Ian Hemmings

  2. Hello,

    I have attempted to order 1) History of Margam Abbey & 2) Swansea Christmas Cards.

    I have correctly entered my Australian address & selected Australia from your country drop box.

    When I came to pay, “No shipping method available” is the blockage from proceeding to complete the order.

    Any you advise what I need to do next, to order these two items??

    thank you.

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